
Peter Putman
Worked fine for a while with both an RCV 3 and RCV 5, then all of a sudden my maps disappeared. And I can't get them back, even when deleting and creating new maps. I tried deleting and reinstalling the app, resetting both machines to factory settings and reinstalling on my home network. Still no maps. I sent both units out to clean and they are apparently following some kind of map, but I can't see the maps anymore... but I used to. Major software bug!!!
1 person found this review helpful
Alfred Kärcher SE & Co. KG
May 4, 2026
Hello Peter! We are aware of this specific bug and our team is currently working hard to resolve it as quickly as possible. If the issue persists for you, please reach out to us directly at
[email protected] so we can provide personalized assistance. We appreciate your patience while we fix this for you. Best regards, your Kärcher Support Team

Niko Barateli
I find it VERY frustrating that I have to deal with "session expired" from time to time. It's an unnecessary security measure for an app of this purpose. I myself, while I find it annoying, don't mind typing my password every now and then. But I'm setting the robot vacuum cleaner for my mother who is not very tech savvy and sees something like having to type a password as a nightmare. Please consider removing it or adding the option to be kept logged in. Thank you.
1 person found this review helpful
Alfred Kärcher SE & Co. KG
October 20, 2025
Hello! Thank you for sharing this valuable feedback regarding the app's login session, and we understand how frustrating that must be, especially for users like your mother. Please send us an email at
[email protected] with your concerns so we can offer further assistance. Best regards, your Kärcher Support Team.

Razvan
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the app is generally fine and i enjoy most of the features. unfortunately it does not send notifications. no matter how hard i try i can't get it to notify me when the robot is stuck or a similar event has happened. please add a notifications setting. it is not even registered to use android's notification system. the allow notifications toggle is grayed out and can't be turned on samsung s24 ultra android 16
1 person found this review helpful
Alfred Kärcher SE & Co. KG
August 10, 2026
Hello! We appreciate your feedback on the app and are sorry to hear that you are experiencing issues with push notifications on your device. Please reach out to our support team via email so we can investigate this issue and assist you directly.
[email protected]
Best regards, your Kärcher Support Team